Jake L. Muller

Technical strategy and system architecture for enterprise-wide digital transformation, reporting to the Chief Information Officer.

• Chair the Software Developer Committee, bridging engineering and the C-suite. Present architectural roadmaps, demonstrate beta releases, and align sprint goals to hospital operational KPIs.
• Own the internal platform portfolio end to end: architecture, build-versus-buy recommendation, delivery, and the operational life of each system after launch.
• Mentor and direct the web and native mobile engineers through more than ten production releases in a single year, across web, iOS, and Android.
• Architecting a proprietary vendor contract management platform to replace legacy third-party software, projecting six figures in immediate operating expenditure reduction.
• Engineered a dynamic performance evaluation engine: a digitised job description builder, an automated scoring algorithm, and a multi-tier approval routing matrix serving thousands of employees.

Led the engineering team through the hospital's first wave of in-house clinical and operational platforms.

• Architected and launched a real-time electronic hand hygiene capture system, elevating hospital-wide clinical safety metrics and securing a compliance designation from DNV.
• Directed database refactoring and query optimisation against live subscriber data, protecting patient records through updates with no service interruption.
• Directed the integration of external vendor APIs into the internal secure network, establishing data pipelines that optimised resource utilisation and ITSM workflows.
• Mentored and directed mobile and web engineering teams through more than ten production releases in a single year, including the flagship iOS application and an on-call routing platform.

Built the foundation the later platforms were assembled on.

• Developed a hospital-wide digital faxing application with dynamic PDF rendering and an integrated SQL dashboard, removing a paper workflow.
• Engineered a policy and procedure management application with a transactional checkout system preventing concurrent editing conflicts across departments.
• Built and scaled the company-wide intranet portal on ASP.NET MVC, SQL Server, and custom JavaScript, establishing the architecture for secure internal file sharing.

Promoted from Software Developer within three months on architectural impact. Fortune 500 client delivery.

• Analysed bottlenecked data pipelines and engineered proprietary search algorithms, reducing average request time by over 68 percent, from roughly 450ms to 125ms.
• Designed distributed client and server-side caching, holding availability under heavy traffic.
• Built dynamic campaigns, data queries, and secure interfaces for enterprise clients including Bank of America, Century 21, and Northwestern Mutual.
• Directed cross-functional teams through end-to-end delivery of enterprise mobile applications on iOS and Android.